November 22nd, 2023
While the temperatures are getting lower and the first leaves turn yellow here in Berlin, we’re happy to introduce you to a new member of our Support & Customer Success team: Michael Do Thoi! He’s working five days a week from Berlin, helping you to use Datawrapper better. The next time you email firstname.lastname@example.org, he might be the one answering.
Hi everyone! My name is Michi (short for Michael). As part of the support and success team, I’ve been charged with solving your Datawrapper puzzles and replying to emails whenever you reach out! I’ll also spend time diving deeper into the world of data vis, web dev, and analytics. Let’s see where that path will lead!
When I’m not fielding questions in the support inbox, I spend my time DJing and digging for music; cooking elaborate meals or eating out (though instant ramen and frozen hash browns are still my culinary Achilles’ heel); playing football; reading books; chatting over beers; playing board games; watching movies; solving crosswords; and going for long walks in the city or in the mountains:
After spending my childhood in Germany, Vietnam, and Malaysia, I ended up studying Business and Management in the U.K. and Canada.
My first job (apart from a brief and slightly overwhelming stint in a Melbourne kitchen) was at a small retail logistics startup in London, where I spent a few years moving from sales exec to account manager to a hybrid project manager/analyst role.
After the company unfortunately shut down I did a small ski season in Japan, thinking I’d return to London after the winter. However, as we all know, 2020 had some surprises up its sleeve, and instead I wound up in The Hague, doing a Masters in Public Administration.
After completing my studies, I moved to Berlin and worked at o2 Telefónica as a quality analyst, improving their hotline performance. Then, earlier this year, I found a Datawrapper job posting, applied, and the rest is, well… you know.
I saw the role as the perfect fit for where I’d come from (sales and account management) and where I’d been heading (analytics and data storytelling). Furthermore, I was (and still am) very impressed by Datawrapper’s caring culture and mature philosophy: growing steadily and with consideration, respecting and empowering the user, and entrusting employees with a lot of freedom in how they work and approach problems.
Welcome, Michi! It’s great to have you with us.