We’re Hiring: Join our Support & Success Team

Thanks to everyone who applied! We’re closing applications for this job on Sunday, May 2nd.

We at Datawrapper want to help everyone to create better charts, maps, and tables. To achieve this, we offer a data visualization tool that individuals and organizations all over the world have come to rely on to quickly and easily create beautiful visualizations for their online and printed publications.

We put a lot into making Datawrapper as easy to learn and use as possible, but the software itself is just the start. Equally important are the human interactions with our users, right in those moments when they’re stuck, need help or inspiration, or don’t even know where to start.

We understand that our users are people, and that’s how we interact with them. We care about their problems, and getting them exactly the help they need. In time, and beyond their expectations.

But we want to do more. To extend our reach, while continuing to provide the level of personalized support that we aspire to, even as our user base grows and the number of requests increases. Which is why:

We’re looking for someone to join our Customer Support and Success team, 4-5 days a week.

You can join remotely (in the time zones around Berlin, so GMT, CET, or EET) or get a desk in our Berlin office, as soon as the team is back there.

What is Datawrapper?

Datawrapper enables people worldwide to build great charts, maps, and tables. We’re used by:

• Print and online news publications like The New York Times, Quartz, SPIEGEL, and The Times
• News agencies like Reuters and Associated Press
• Governmental institutions and NGOs like the United Nations, the European Commission, and the World Economic Forum
• Think Tanks, like KFF, CFR, and ECFR
• Financial institutions like Fitch Ratings and Moody’s
• Cities and municipalities like Madrid, London, and New York City
• and many more, like statistical offices, market research, and design agencies.

We’re a team of 15 people, mostly developers and designers. Many of us have a background in journalism – and all of us are excited about visualizing data.

What you’ll be doing

You’ll join myself, Eddie, and Aya in helping those that reach out to our support address; maintaining existing customer relationships; growing new ones; and being proactive in getting new customers off the ground. Essentially, you’ll be doing whatever needs to be done, to make sure that all of our users are getting as much out of the tool as possible.

You can expect that to include:

• Helping users to create great data visualizations. When they come to us with a question like “Is it possible to do x with Datawrapper?”, you’ll find a solution, even when that means having to get creative to solve a problem that there’s no clear answer to.
• Troubleshooting and figuring out what’s broken. Why isn’t this chart displaying? It could be a problem with the dataset, something gone amiss in the settings, or a bug. You’ll need to investigate, identify what it is, and find a solution.
• Being proactive to help our users to get more out of the tool, directing them to possibilities and features that they could benefit from, but might not come across on their own.
• Customizing and delivering training sessions for new and long-term users – via webinar, or (pandemic permitting) in person, to introduce them to, and help them get ahead with the tool.
• Onboarding new customers, and becoming their trusted go-to expert whenever they need support.
• Advising users on data visualization best practices, and helping them find the best way to wrangle and visualize their datasets.
• Being the voice of our users; organizing their feature requests and feedback, and bringing it back to the team in a way that’s powerful and useful in informing product development decisions.
• Contributing to our documentation, to help our users help themselves.

Who are we looking for?

This is an exciting and varied role perfect for an all-rounder with a multidisciplinary skill set. That being the case, we are open to any professional background and particular expertise you bring along.

To get a sense of if this could be the job for you, we think you’d be a great fit if:

• You enjoy, care about, and are motivated by helping people and solving their problems, which you do with warmth, kindness, and empathy. You can put yourself in someone else’s shoes to understand what they need, even if it might not be clear, or they don’t quite know it themselves.
• You have strong (English) written and verbal communication skills. That’s important not only for the interactions with our users, but also for bringing the ideas and feedback received back to the team.
• You are good at explaining complicated concepts in a simple, digestible and understandable way. You’re used to communicating with a range of different stakeholders, and adapting your choice of language and approach depending on who it is you’re talking to.
• You love solving problems and are a lateral thinker, it’s easy for you to see things in their wider context and connect the dots. You’ll have the confidence to try and figure something out on your own, but also know when the right moment to ask for help is, and enjoy working with others to find solutions.
• You have a can-do attitude and are a quick learner. You’re not intimidated when faced with something unfamiliar, but instead curious and eager to figure it out.
• You’re organized and have good time-management skills. You can juggle simultaneous to-dos and adapt in the face of shifting priorities.
• You’re thorough, attentive to detail, and on the ball. You’ll remember that one time that same issue came up in some other context 7 months ago.

Plus bonus points if any of these apply to you:

• You have experience working with any of the types of organizations that Datawrapper serves
• You previously worked with Datawrapper, in data visualization or an adjacent field
• You previously worked in a customer-facing role at a software company
• You know your way around HTML, CSS & JavaScript
• You also speak languages other than English

What to expect from working at Datawrapper

A happy work life! Datawrapper team members appreciate a shared feeling of doing meaningful work, a high degree of freedom, their helpful coworkers, and a nice work environment. We started building a bigger team in 2017 and have had only one person leave since then.

What we believe in

• People do a great job when they’re excited about something. I myself fix bugs and build small features, your future teammate Edurne took over our social media presence (e.g. Twitter), our CTO writes blog posts. We let people work on things they’re motivated to work on.
• Few meetings. We try to keep big meetings low in numbers and short. Instead, we believe in written discussions, good meeting preparations, and short 1:1 check-ins.
• Flexibility. Some of us start at 7am, others won’t be seen until 11, while some might disappear for 2 hours in the mid-afternoon to go for a walk. We’re happy for you to organize your day however suits you best.

What you’ll get from us and this role

• The chance to collaborate with some of the world’s most prestigious and trusted institutions, empowering them to inform the public with great data visualization, at a time when it has never been so important.
• To contribute to shaping the future of how we interact with our users. We have lots of ideas, and we’re interested in yours too.
• To have real influence on the future of our product.
• To represent the company and become the person people think of, when they think of Datawrapper.
• To become a true Datawrapper expert, both externally and internally.
• A competitive salary and 30 days of vacation (24 days for a four-day week).
• A 2000 Euro yearly education budget to visit conferences, get training or buy books and online seminars that make you smarter (1600 Euro for a four-day week).
• A laptop of your choice & a big external monitor.
• If you join us in our Berlin office (eventually, after Covid-19): unlimited coffee, tea, and any snacks you like. Plus a big data vis library.
• Super nice, talented coworkers.

In addition, you’ll learn to work with data and how to create good visualizations. You’ll also get many insights into the world of product development and explore the life at, and culture of a friendly young software company.

How to apply

Does all of this sound like something you’d like to do? Great! We’re looking forward to hearing from you.

Send along your CV, and tell us about your previous experience, and how you find that it makes you a good fit for this role.

We also decided to include one small task, which should give you a taste of the kind of problems you might find yourself solving.

We understand if you’re opposed to, or don’t have the capacity for speculative work for applications, so we will accept applications without, but we would love it if you gave it a go, and it’ll be a great opportunity for you to show us how you work.

Task: Help Emily

Emily is a fictional journalist from a big fictional newspaper in the UK. She’s new to Datawrapper and reached out to us at support@datawrapper.de.

Here’s what she has so far:

Write Emily a reply and help her out as best you can.

If you hover over the chart above, an ‘Edit this Chart‘ button should pop up. Click on it to create your own copy, which you can edit.

We want to see your reply to Emily, and a link to your version of the chart, in which you’ve implemented your suggestion.

→ Send it all to jobs@datawrapper.de

We hope you apply, especially if you’re from a group that’s underrepresented in our office.

We’re looking forward to hearing from you!

Elana & the Datawrapper team