We’re hiring for a Support & Training position in Berlin.
Why? Because we’re always trying to make Datawrapper easier to use. That means tweaking our features and interface (that’s what Gregor and Ivan are doing) and writing blog posts (that’s what I am doing). But a huge part of making the learning curve for our tool less steep is to talk directly to people who use Datawrapper.
What you’ll be doing:
We are looking for someone who will be the person most of our users interact with. That includes the following tasks:
Helping people to use Datawrapper through our e-mail support channel. You’ll answer emails like “I found a bug!”, “Could you add this feature, please?” or “How do I do…?” This will take most of your time.
Teaching groups of users (either in-person or via a webinar) to use Datawrapper. Meaning, you’ll show newsroom teams, students and other interested people how to create charts and maps with Datawrapper. We expect that this will involve some traveling.
Writing and updating tutorials for Datawrapper Academy, our collection of resources and tutorials. This will take least of your time.
What you won’t be doing:
Any type of sales. Your job will be to help people who want to be helped, not to sell them anything.
Generally, calling people up that don’t want to hear from you.
Doing lots of phone support or working in a call-center-like environment. You’ll sit in the same office as we do, and if you’ll be on the phone or on a video chat sometimes with customers, it will be in pre-defined appointments.
What we are looking for
Strong written & verbal communication skills. You should have a clear, to-the-point & polite style of communication. Regarding speaking: Speaking with people over phone/video chat or giving workshops in front of people should not freak you out entirely. Regarding writing: It’s more important to us that you’re good at replying to emails than in writing tutorials.
Strong English skills. Our users sit all over the world and want to understand you well.
A desire to help others with patience & empathy.
An interest in data visualization and/or journalism. You’ll talk about charts the whole day long, so please only apply if you care about them at least a little bit.
An interest in online tools. Meaning, you should like the Internet and pick up tools fairly quickly.
Not a must-have, but a plus: German skills, previous experience in newsrooms and previous experience with Datawrapper.
What we can offer:
A big desk in our office in Berlin, where five of us work (Ivan, Lisa, Anna, Gregor & David). We have a massive library of data vis books, a coffee machine, tea en masse & interesting conversations about mapping, data vis and UX. Also, we honor lunch breaks. We want to work together with you in the same room, so please save yourself time and only apply if you want to work with us in Berlin.
Flexible working hours. Support questions come in on every day of the week. To not make our users wait for too long, we’re looking for someone who wants to work for us at least four days a week. There’s no 9-to-5 culture in our office, though. Some people come at 11 am, some leave at 4 pm, others like to work from home from time to time.
A question-happy, communication-happy atmosphere. We’re all learning, and we want you to learn with us. If someone has an idea or a problem, we just talk. No meetings, a bit of Slack, lots of fun.
Oh, and you’ll get money for doing this job.
We want you to apply especially if you’re from a group that’s underrepresented in our office. (That includes women.) Also: We don’t care about CVs, just skills and attitude. If you don’t find yourself 100% in the description, write me an email anyway. Talk a bit about yourself and how your skills & experience could be a good fit for this job, and ask me aaaaall your questions you might have:
(she/her, @lisacmuth, formerly Lisa Charlotte Rost) is responsible for the communication at Datawrapper, especially the blog. She's been writing about data vis for years and is excited to learn and teach.